Last updated | 17-07-2024
Terms of Service
Subscribing to sellrocket.io services under the company name Shophero Ltd. with headquarters in 240 PLASHET GROVE EASTHAM LONDON ENGLAND E6 1DQ with REG 15330025 acceptance of the terms of use listed below, which you can consult at any time at https://sellrocket.io/toc .
SELLROCKET reserves the right to make changes to the terms at any time without prior notice and therefore advises the consumer to regularly consult this document at the address indicated above. You should not subscribe to SELLROCKET services if you do not agree with these terms and conditions. If you have any questions about these terms, please contact SELLROCKET at [email protected] (e-mail address) or +351 707 50 74 63 (telephone contact - Monday to Friday from 09:30 to 18:00). In the event of a consumer dispute, the consumer (resident or established in Norway, Iceland, Liechtenstein or the European Union) can contact the online dispute resolution organisation at https://ec.europa.eu/consumers/odr
General Terms
1. SELLROCKET may change the terms of service at any time and undertakes to keep its register up to date at https://sellrocket.io/toc and to inform the customer of any changes.
2. Breach of these terms and conditions or current legal regulations will result in cancellation of the service without refund of the monthly fees due.
3. The implementation and/or integration of/with additional/external software and hardware is not the responsibility of SELLROCKET.
4. SELLROCKET shall not be liable for any damages that your business may suffer as a result of the use or inability to use our services. SELLROCKET makes backup copies on a daily basis, but it is the customer's responsibility to make their own backup copies using the tool provided by SELLROCKET in the online shop back office (EXPORT/IMPORT). In the event of problems beyond SELLROCKET's control, SELLROCKET cannot be held responsible for any loss of data.
5. Illegal content, publications of works protected by copyright, obscene content and pirated software or any links to each of these are not authorised.
6. SELLROCKET does not guarantee an uninterrupted and error-free service.
7. SELLROCKET does not guarantee that the quality of the service will fully meet the user's expectations. The user has at their disposal at https://sellrocket.io the information they need to evaluate the service's functionalities prior to subscribing, via a demo of the backoffice and a detailed description of all the functionalities available in each plan. Users can also ask any questions they may have by making a pre-sales enquiry, sending an email to [email protected] or requesting a telephone call via the website.
8. The user will not engage in behaviour that compromises the normal operation of SELLROCKET and the performance of its employees. Any abuse by the customer will result in automatic cancellation of the account.
9. Should any court or legislator declare one or more provisions of this document to be invalid or unenforceable, they shall be removed from this document, without prejudice to the remaining provisions remaining valid and enforceable without any diminution in their effectiveness.
10. SELLROCKET will respect all national legislation relating to the protection of personal data collected (see Privacy Policy).
11. SELLROCKET may temporarily suspend or restrict access to the backoffice and/or customer area for maintenance, repair or update actions, the period of which will be limited to what is strictly necessary for their realisation, without any monetary compensation associated with the time the service was inoperative.
Prices
RECURRING PRICES
12. The figures shown exclude VAT and may be subject to VAT depending on the client's location and quality.
13. The figures shown are in euros.
14. SELLROCKET reserves the right to change prices at any time with at least 30 days' notice.
15. Extra developments are subject to a quotation, the price of which varies according to complexity and is calculated on the basis of an estimate of effort in hours.
16.The amount referred to in the previous paragraph is always calculated for a minimum of 1 hour of estimated effort. If the development takes place over a period of less than 1 hour, the amount charged will always be 1 hour, with no credit for minutes, even if they are not used, nor will extra periods be charged that exceed the initial effort estimate.
17. The price of plans and services can be found at https://sellrocket.io/pricing . App prices can be found at https://sellrocket.io/marketplace.
18. The prices shown include all charges associated with the features mentioned, and exclude all extra requests not mentioned in the list of features.
19. SELLROCKET is not responsible for the prices charged for applications installed through the marketplace. Any costs charged for the use of applications are the sole responsibility of the customer.
PROMOTIONAL PRICES
20. Domains can be purchased at a promotional price (offer) in plans with this indication at https://sellrocket.io/pricing.
21. The domain offer applies only to the first year's licence fee, and renewals are the responsibility of the customer.
22. The promotions available on https://sellrocket.io are in force during the period indicated.
23. Discounts on Apps only apply to Plans with that indication and are only applicable to Apps available at https://sellrocket.io/marketplace and for total payments (not applicable to monthly app payments). All other Apps are charged at the normal price.
Registration
24. To register with SELLROCKET, the customer must provide the data requested on the registration form (see our Privacy Policy for additional information).
25.The TIN field must be filled in if you want it to be mentioned on the invoice. If no TIN is indicated, the invoice will be issued without a TIN.
26.The services are aimed at people over 18.
27.Users must choose a secure password for their account. SELLROCKET is not responsible for unauthorised access by third parties resulting from the user choosing an insecure password.
Payments
28. Payments can be made via the following channels: Credit Card and Paypal. .
29. Payment for services is made monthly in advance.
30.All payments are made in euros.
31. Payment of the monthly instalments must be strictly carried out by the client on the due dates, based on the date of the first payment.
32.The proforma invoice is issued 7 days before the due date. On the day before the due date, a payment reminder is issued before the suspension, which takes place at 00.00 on the due date.
33. If the service is suspended for non-payment, a reactivation fee corresponding to 10% of the value of the plan will be charged, with a minimum amount of €5.00.
34. Thirty days after the suspension, the customer's account will be permanently removed from SELLROCKET's servers, without any possibility of data recovery.
35. SELLROCKET shall not be held liable for non-delivery of payment notifications, which shall not be considered a valid argument for non-payment on the due date. The customer must keep informed of the payment date in their customer area.
36. If you cancel the service, payment for the plan is due until the end date of the subscription purchased, i.e. SELLROCKET will not refund you if the service is cancelled before the end date of the annual or monthly subscription.
37. Payment for the billing software integrated with the online shop is made directly to the partner organisation and the respective invoice issued by the same organisation.
Invoicing
38. The customer data contained in the invoice is the sole responsibility of the customer, who must keep it up to date in their customer area.
39. It is not possible to cancel or correct invoices that have already been issued for the reasons listed in the previous point or any other reasons related to data that the customer is responsible for updating.
40. The TIN field must be filled in if you want to include it on the invoice, either at the time of registration or later in the customer area, but always before the invoice is issued.
41. After payment, SELLROCKET will provide the relevant invoice/receipt.
42. Any requests regarding invoicing and/or payments should be sent to [email protected] .
Initial Setup
43. The initial set-up of your online shop is subject to SELLROCKET's availability at the time of registration, which it undertakes to carry out within a maximum of 30 days, and is subject to variation depending on the plan chosen and the specific needs of each customer. The average delivery time for the Initial Setup of the online shop is:
a. Pro Plan: 10 working days
b. Plus Plan: up to 7 working days
c. Enterprise plan: up to 7 working days
44. It is the customer's responsibility to ensure that they provide SELLROCKET with all the data and specifications necessary for the initial configuration of their online shop.
Initial Setup
DESCRIPTION OF SERVICES
45. SELLROCKET offers the following customer services:
a. Online Shop Plans: a platform for selling products and services online, where the entire process takes place online. All the features included in each plan can be consulted online at https://sellrocket.io/pricing.
b. Personalised Services: content personalisation services or other services that are not included in the basic plan, subject to acceptance by SELLROCKET:
i. Personalised technical support
ii. Personalised changes to the theme or backoffice on specific instructions from a client
iii. Creation or installation of applications external to SELLROCKET
c. Call Centre: allocation of a Customer Support number with prefix 308
d. Product Catalogue Insertion: placement of products by the customer, by providing the necessary information. The customer must provide all the necessary and compulsory information to create a product and the SELLROCKET team will integrate it into the platform according to the customer's instructions.
e. SSL certificate: protects the confidential data of users (customers of our customers), such as payment details. The online shop is marked as "Secure" in the browser's address bar, conveying confidence to the end consumer.
f. Logo creation: creation of a logo for the client, with a maximum of two revisions
g. Training: remote customer training
h. Personalised SMS package: a package of 220 messages with the name of the customer's shop, sent directly from the online shop's back office. Once the 220 messages per month have been exceeded, the customer has the option of purchasing an additional package of 125 messages for an additional unit price.
i. Dropshipping service: provision of an automatic product import tool from the suppliers mentioned on https://sellrocket.io/dropshippinh . The tool allows customers to manually select the products they want to add to their shop by copying the product link from the supplier's website. After pasting the link, the shop imports all the product information provided by the supplier
j. Advertising management: creation and management of an advertising campaign on Google Ads for a period of 30 days. The cost of advertising management does not include the amount spent on campaigns, which is borne by the client.
k. Premium themes: installation and configuration of premium themes, listed at https://sellrocket.io/themes
l. APPs: external applications designed to add extra functionalities that are not included in the backoffice by default. They can be consulted at https://sellrocket.io/marketplace
m. Domain: the name that the customer assigns to their online shop and which unequivocally identifies it on the web.
UPGRADES AND DOWGRADES
46. All downgrades are permitted, and you can request them in your customer area or via a support ticket:
a. after 4 months from the date of the first payment, to the next lower plan
b. after 6 months from the date of the first payment, for any of the other plans
47. All upgrades are permitted, and you can request them in your customer area or via a support ticket at [email protected].
THEMES
48. WEBZY offers its customers various free themes...
49.WEBZY offers its customers various other themes for an extra fee, as indicated at https://sellrocket.io/themes.
50. The customer has the option of personalising the chosen theme, and any inoperability or problems arising from this personalisation are the sole responsibility of the customer and not SELLROCKET.
51. Changes to the theme after its initial customisation has been completed by the SELLROCKET team are subject to an additional charge.
52. The above also applies to upgrades to plans with a free premium theme. If the customisation of the initial theme has already been completed, the change to a premium theme will be paid for additionally, as this was not the initial option.
MARKETPLACE APPLICATIONS
53.SELLROCKET offers its customers a variety of external applications that allow them to customise and improve the performance of their online shop.
54. Apps are not included in the price of monthly plans.
55.The installation of the Apps is subject to SELLROCKET's availability at the time of the order and may take up to 30 working days, unless agreed between the parties.
56. Apps are paid for on a monthly basis for the entire duration of the service, indefinitely. This is not a partial payment but a lifetime payment for as long as the online shop service is maintained or for as long as the App remains in use. Failure to pay will result in the App being deactivated.
OTHER
57. The sending of bulk emails is limited to 400 emails per hour. Violation of this limit will result in account suspension for a period of 48 hours.
Contents
58. All the contents of the shop are the responsibility of the customer:
a. Products, their information and images
b. Categories, their information and images
c. Banners and other images directly related to the client's activity
d. Information texts (terms and conditions, privacy policies, etc.)
59. SELLROCKET is only responsible for creating the structure of the shop and customising it, particularly in terms of the positioning of modules, colours and other adjustable arrangements. All the contents of this customisation will be provided by the customer.
60. Only images with a maximum size of 1Mb may be uploaded.
61. The shop structure is translated by SELLROCKET; all other translations relating to customer-specific content are done by the customer (product names, categories, attributes, banners, information texts, etc).
Customer Support
62. Customer support is available via email, telephone and chat, depending on the plan chosen.
63. Online support via chat and telephone contact do not invalidate the submission of a support request via a support ticket, depending on the complexity of the request and the need to guarantee a written backup of the request's history.
64. The average response time to support tickets is:
a. Pro Plan: 24h
b. Plus Plan: 12h
c. Enterprise Plan: 4h
65. The average referred to in the previous point may vary depending on the complexity and availability of the team at the time of the request, and SELLROCKET undertakes to respond within a maximum of 30 days.
66. Priority support does not guarantee a response at the time of the request, it only guarantees priority over customers with lower plans. The average response time may increase if there are other customers, also priority customers, who have made support requests at an earlier date.
Account cancellation
67. Cancellation can be made at any time upon request via the customer area.
68.The cancellation of the account implies the deletion of all the content of the shop, without any possibility of recovering the data (see the deadlines for deleting the various types of data in our privacy policy).
69. WEBZY does not make any refunds arising from cancellation of the subscription.
70.SELLROCKET reserves the right to cancel services to users who breach these conditions or who demonstrate behaviour that SELLROCKET considers unacceptable.
71. It is the customer's sole responsibility to migrate all data to another server external to SELLROCKET.
72. In the event of cancellation, the customer only has access to export the content in their backoffice in csv or xml format. If the customer wishes to migrate the entire shop structure in addition to the database, the price of the platform licence is €75,000.00, minus all monthly fees paid up to the date of cancellation. This amount will be paid in one instalment.
73. If, after automatic cancellation for non-payment or at the customer's request, and if the 30-day period for automatic deletion of the account has not elapsed, the customer wishes to reactivate the shop, the monthly fee will be updated to the price in force at the time of reactivation.
74. Domains purchased during a promotional phase and held by SELLROCKET until the end of the 1-year period will remain in SELLROCKET's ownership until the end of that period. If the customer wishes to transfer the domain to their ownership when the services are cancelled, and before the end of the domain renewal period, they will have to pay the amount equivalent to the amount owed up to that date.
Consumer Dispute Resolution
75. In the event of a consumer dispute, the consumer (resident or established in Norway, Iceland, Liechtenstein or the European Union) can turn to the online dispute resolution organisation via https://ec.europa.eu/consumers/odr.
